Privacy Policy

OUR PRIVACY POLICY AT A GLANCE

1. WHO ARE WE?

We are Audrey Vallens Design Group S.L. and we treat your personal data as Responsible for the treatment. This means that we take care of how to use and protect your data.

2. WHAT DO WE USE YOUR DATA FOR?

We will use your data (obtained online or in person), among other purposes, to manage your registration as a user, manage the purchase of products or services, answer your questions as well as, if you wish, to send you our personalized communications.

3. WHY DO WE USE THEM?

We are entitled to process your data for different reasons. The main one is that we need to treat them to execute the contract that you accept with us when you register and when making a purchase or enjoying any of our services or functionalities, although there are other reasons that legitimize us, such as interest in answering your questions or the consent you give us to send you our newsletter, among others.

4. WITH WHOM DO WE SHARE YOUR DATA?

We will share your data with service providers that help or support us, whether they are companies in the group itself or external collaborators with whom we have reached an agreement, and whether they are located within or outside the European Union.

5. YOUR RIGHTS.

You have the right to access, rectify or delete your personal data. In some cases, you also have other rights, for example, to object to our use of your data or to port it, as we explain in detail below.

We invite you to read our complete Privacy Policy below to understand in detail the use we will make of your personal data and the rights you have in relation to them.

BEFORE STARTING

• In this Privacy Policy you will find all the relevant information that applies to the use we make of the personal data of our clients and users, regardless of the channel or medium (online or in person) of Audrey Vallens Design Group S.L. that you use to interact with us.
• We are transparent about what we do with your personal data, so that you understand the implications of the uses we carry out or the rights you have in relation to your data:

o We permanently make available to you all the information in this Privacy Policy that you can consult when you deem appropriate and also,

or you will also find information about each treatment of your personal data as you interact with us.

• Some names that we will use in this Privacy Policy:

o When we talk about our Platform, we will refer in general to any of the channels or digital media or in person that you have used to interact with us, the main ones are:

▪ Our website, www.avdgcreative.com.

▪ Our App, if any.

▪ In person, at one of our office in Spain.

1. WHO IS RESPONSIBLE FOR THE TREATMENT OF YOUR DATA?

The person responsible for the processing of your data is:

▪ Audrey Vallens Design Group S.L. company that currently operates in Spain the sale of its own products and on request (hereinafter, “AV Creative Studio”):

o Postal address: Carrer de Llull, 48 – 52. Atic 3º. 08005, Barcelona, ​​Spain.

o Email of the Data Protection Officer: hello@avdgcreative.com

In other words, AV Creative Studio (hereinafter, “We”), is the Data Controller. This means that we take care of treating and protecting your personal data.

2. FOR WHAT PURPOSE DO WE TREAT YOUR PERSONAL DATA?

Depending on the products, services or functionalities that you want to enjoy at all times, we will need to process some data or others, which in general will be, as the case may be, the following:

▪ your identifying data (for example, your name, surname, language and country from which you interact with us, contact information, etc);

▪ economic and transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.);

▪ connection, geolocation and navigation data (in case you interact with us from your mobile, for example);

▪ commercial information (for example, if you are subscribed to our newsletter),

▪ data about your tastes and preferences.

Remember that when we ask you to fill in your personal data to give you access to any functionality or service of the Platform, we will mark some fields as mandatory, since they are data that we need to be able to provide the service or give you access to the functionality in question.

Please bear in mind that if you decide not to provide us with this information, it is possible that you will not be able to complete your registration as a user or that you will not be able to enjoy those services or functionalities.

Depending on how you interact with our Platform, we will treat your personal data for the following purposes: PURPOSE + info

2.1. To manage your registration as a user of the Platform

In the event that you decide to register as a user on our Platform, we need to process your data to identify you as a user of it and give you access to its different functionalities, products and services that are available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service. You have the possibility of using the access or login through a social network or another collaborator that enables this service (social login) when it is available on our login screen, either to link the login to your account or by registering a new. In that case, your login credentials, as well as your name and email / phone number (you may need to authorize it), will be imported from your social network or partner account. By using this login option, these third parties may send us certain additional information from your public profile, such as: your name, gender, approximate age or profile photograph, in accordance with the terms of use of the social network / collaborator, which we recommend that you read carefully.

Unless you give us your authorization, we will not keep this additional data.

Likewise, the use of this functionality may imply that you provide certain information about your activity to the social network or to the collaborator. In any case, we recommend that you review your privacy settings and the privacy policies of the collaborator or social network to find out how these 4 third parties treat your data.

2.2. For the development, fulfillment and execution of the contract of sale or services that you have contracted with Us on the Platform

This purpose includes the processing of your data for, mainly:

▪ Contact you regarding updates or informative communications related to the functionalities, products or services contracted, including the sending of quality surveys on the products or services provided.

▪ Manage the payment of the products you buy, regardless of the payment method used.

For example: ▪ if when buying any of our products through the Web or the App, you choose to activate the functionality to save your card data for future purchases, we need to process the data indicated for the activation and development of said functionality. The consent for the activation of this functionality allows your auto-completed payment data to appear in subsequent purchases so that you do not have to re-enter them in each new process, and they will be considered valid and valid for subsequent purchases. You can modify or delete your cards at any time through the section corresponding to payment information, or your registered user account on the Web. ▪ Activate the necessary mechanisms in order to prevent potential fraud against you and against Us during the purchase process. If we consider that the operation may be fraudulent, this treatment may result in the blocking of the transaction. ▪ Manage possible returns once you have made a purchase and manage requests for information on the availability of garments, product reservations through the Platform, depending on whether these options are available at all times. ▪ For billing purposes and to make the tickets and invoices of the purchases you have made on the Platform available to you. ▪ Guarantee the use of other available functionalities or services.

2.3. To attend the requests or requests that you make through the Customer Service channels

We only process personal data that is strictly necessary to manage or resolve your request or request.

2.4. For marketing purposes

This purpose includes the processing of your data for, mainly:

▪ To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending personalized information about our products or services through various means (such as email or SMS or WA). Likewise, we can send you this information through push notifications if you have activated them on your mobile device.

▪ Therefore, keep in mind that this data processing entails the analysis of your user or client profile to determine what your preferences are and therefore which may be the products and services that best suit your style when sending you information. .

For example, based on your purchase and browsing history (that is, based on the garments you have clicked on), we will make suggestions about products that we think may interest you and, if you are a registered user, we will provide you with the “cart retrieval functionality “.

▪ Remember that you can unsubscribe from the Newsletter at any time and at no cost through the “Newsletter” section of the Platform, as well as through the instructions that we provide in each communication. If you do not want to receive push notifications, you can deactivate this option on your mobile device.

▪ Carry out promotional actions (for example, for the development of contests or the sending of your list of saved articles to the email you indicate). By participating in any promotional action, you authorize us to process the data that you provide us based on each promotional action and we can communicate it through various means such as social networks or on the Platform itself.

In each promotional action in which you participate, you will have available the legal bases where we will provide you with more detailed information about the processing of your data.

▪ Disseminate photographs or images that you have publicly shared on the Platform or through our channels on social networks, provided that you give us your consent to do so.

2.5. Usability and quality analysis to improve our services

If you access our Platform, we inform you that we will treat your browsing data for analytical and statistical purposes, that is, to understand the way in which users interact with our Platform and thus be able to make improvements to it. Likewise, sometimes we carry out quality actions and surveys aimed at knowing the degree of satisfaction of our clients and users and detecting those areas in which we can improve.

3. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained below:

Purpose -> Legitimation

3.1. Manage your registration as a user of the Platform -> The processing of your data is necessary for the execution of the terms that regulate the use of the Platform. In other words, in order for you to register as a user on the Platform, we need to process your personal data, otherwise we will not be able to manage your registration.

In the event that you choose to access or log in through a social network, the reason why we are entitled to process your data is the consent you give at the time of authorizing the transfer of your data from the social network.

3.2. Development, fulfillment and execution of the contract of sale or services -> The processing of your data is necessary for the execution of the contract of sale or provision of services that links us with you. It is possible that some data processing associated with the purchase process is activated only because you request it or authorize us, such as the storage of payment data (card) for future purchases or the data processing necessary to scan tickets. purchase through or to inform you of the availability of our products. In these cases, the basis on which we process your data is your own consent. We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase.

We understand that the treatment of this data is positive for all the parties involved when the payment of a purchase occurs and in particular for you since it allows us to put measures to protect you against fraud attempts made by third parties.

3.3. Customer Service -> We consider that we have a legitimate interest to attend to the requests or queries that you make to us through the various existing means of contact.

We understand that the processing of this data is also beneficial for you insofar as it allows us to be able to assist you properly and resolve the queries raised. When you contact us, in particular, for the management of incidents related to your order or the product / service purchased through the Platform, the treatment is necessary for the execution of the sale contract.

When your query is related to the exercise of the rights about which we inform you below, or with claims related to our products or services, what legitimizes us to process your data is the fulfillment of legal obligations on our part.

3.4. Marketing -> The legitimate basis for processing your data for marketing purposes is the consent you give us, for example when you agree to receive personalized information through various means, when you authorize the sending of push notifications on your mobile device, or when you accept the legal bases to participate in a promotional action or to publish your photographs on the Platform or on our social media channels.

To show you personalized information, we consider that we have a legitimate interest to perform a profiling with the information we have about you (such as your browsing, preferences or purchase history) and the personal data that you have provided us such as age range or language, since we understand that the treatment of This data is also beneficial for you because it allows you to improve your user experience and access information according to your preferences.

3.5. Analysis of usability and quality -> We consider that we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience. user and offer a higher quality service.

4. HOW LONG WILL WE KEEP YOUR DATA?

The term of conservation of your data will depend on the purposes for which we treat them, as explained below:

Purpose -> Conservation period

4.1. Manage your registration as a user of the Platform -> We will process your data for as long as you maintain the status of a registered user (that is, until you decide to unsubscribe).

4.2. Development, fulfillment and execution of the sale or service contract -> We will process your data for the time necessary to manage the purchase of the products or services that you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service. . On some occasions, we will only process the data until the moment you decide, as is the case of the payment data (card) that you have asked us to store for possible future purchases.

4.3. Customer Service -> We will process your data for as long as necessary to meet your request or request.

4.4. Marketing -> We will process your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions, we will keep your data for a period of six (6) months from the end of the action.

4.5. Analysis of usability and quality -> We will treat your data promptly during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data.

Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep it duly stored and protected during the time in which responsibilities arising from the treatment may arise, in compliance with the regulations in force at all times. Once the possible actions in each case are prescribed, we will proceed to the deletion of personal data.

5. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to entities of Audrey Vallens Design Group S.L. and to third parties that provide us with support in the services we offer you, namely:

▪ Financial entities,

▪ fraud detection and prevention entities,

▪ technology service providers,

▪ suppliers and collaborators of logistics, transport and delivery services,

▪ service providers related to customer care.

▪ Suppliers and collaborators of services related to marketing and advertising.

For the efficiency of the service, some of the aforementioned providers are located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union. In such cases, we inform you that we transfer your data with adequate guarantees and always keeping the security of your data.

6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights. You can exercise them at no cost by writing an email to our address hello@avdgcreative.com, simply indicating the reason for your request and the right you want to exercise. If we consider it necessary to identify you, we may request a copy of a document proving your identity.

In particular, regardless of the purpose or legal basis by virtue of which we process your data, you have the right to:

• Ask us for access to the data we have about you.
• Ask us to rectify the data we already have. In any case, keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you agree to notify us of any change or modification thereof. Any loss or damage caused to the Platform or to the person in charge of the Platform or to any third party due to a communication of erroneous, inaccurate or incomplete information in the forms of registration will be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not those of third parties, except as permitted in this Privacy Policy.
• Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to process it as we have informed you above, or that we no longer have the legitimacy to do so.
• Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have given us your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time.

Some of the ways in which you can withdraw your consent are explained in section 2 in which we explain for what purposes we process your data. When our legitimacy for the processing of your data is your consent or the execution of the contract, as explained in section 3, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data that you have provided us in a structured, commonly used and machine-readable format, in order to be able to transmit it to another entity directly, whenever technically possible.

On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to oppose the processing of your data. Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Agency for Data Protection (https://www.agpd.es/portalwebAGPD/index -ides-idphp.php)

7. WHAT HAPPENS IF YOU PROVIDE US WITH THIRD PARTY DATA?

We offer functionalities or services that require us to process the personal data of a third party that you provide us. If you provide us with Personal Data of third parties, you guarantee to have informed them about the purposes and the way in which we need to process their personal data.

8. CHANGES TO THE PRIVACY POLICY

We may modify the information contained in this Privacy Policy when we deem it appropriate. If we do, we will notify you in different ways through the Platform (for example, through a banner, a pop-up or a push notification), or we will even notify you at your email address when the change in question is significant for your privacy, so that you can review the changes, assess them and, where appropriate, oppose or unsubscribe from any service or functionality.

In any case, we suggest that you review this Privacy Policy from time to time in case there are minor changes or we introduce any interactive improvement, taking advantage of the fact that you will always find it as a permanent point of information on our website.

9. INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with Us and, in certain cases, to be able to show you advertising based on your browsing habits. Please, read our Cookies Policy to learn more about the cookies and similar devices that we use, their purpose and other information of interest.